Frequently asked questions
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Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.
SHIPPING & DELIVERY
All UK orders ship with Royal Mail Tracked 24 or 48—choose your speed at checkout.
Place your order before 14:00 Monday–Friday and it goes out the same day. Later orders, or anything over a weekend, ship the next working day.
Rates start at just a few pounds and show live at checkout; spend over the free-shipping threshold displayed in your basket and we’ll cover it.
A tracking link lands in your inbox as soon as Royal Mail scans the parcel. Updates usually appear within a couple of hours.
RETURNS & EXCHANGES
You have 30 days from delivery to return unworn, unwashed items in original packaging.
Email admin@chromagolf.co.uk within 14 days of delivery, quoting your order number. We’ll reply with the return address and steps.
Unless the item is faulty, return postage is your responsibility. We recommend a tracked service.
If stock is available we’ll reserve your new size once we receive the original. Just note “EXCHANGE” in your e-mail.
Send photos and your order number within 48 hours and we’ll arrange a replacement or full refund, including postage.
ORDERS & PAYMENT
All major debit/credit cards, PayPal, Apple Pay, Google Pay and Klarna Pay-in-3 (UK only).
Yes—if it hasn’t shipped yet. Email us with CHANGE or CANCEL in the subject line before 14:00 GMT.
Enter it in the “Gift card / Discount code” box at checkout before completing payment.
We can supply larger quantities for societies or events (min. 20 units per style). E-mail the team for a quote.
CARE & MATERIALS
Machine-wash cold, gentle cycle; tumble dry low or hang. Avoid bleach and direct ironing on silicone logos.
CAP?Spot-clean with a damp cloth or hand-wash in lukewarm water, reshape and air-dry—machine washing can deform the visor.













